FAQ
Payment Information
1.What payment methods can I choose?
Currently, we only accept PayPal as the payment method. We will gradually introduce additional payment channels in the future.
2.Do you have cash on delivery (COD) service?
Unfortunately, we don't support COD service. Instead, we do have a complete after-sale policy. Please be reassured and enjoy your shopping.
3.Do we have to pay in dollars?
The currency on our website is U.S. dollars by default.
Delivery & Shipping
1.What are Qomoor’s shipping options?
We will select the most appropriate logistics provider based on your chosen delivery method to ensure timely receipt of your purchased goods.
2.How long do Qomoor orders take?
Our delivery time includes both processing and shipping times. The processing time for orders takes 1 to 2 business days after the order has been placed. Estimated shipping time thereafter depends on your chosen shipping method. Please refer to the product page for specific dates.
3.How do I change my shipping address?
To change your address before an order has shipped, please contact us via Messenger or at support@qomoor.com. Please provide your order number and correct shipping address for us to change for you as soon as possible. If your order is already dispatched to you, unfortunately, we cannot change the shipping address for you from our end. Please find the shipping details and contact Qomoor service team and we will provide solutions for you or if you may pick up the parcel at the original address.
4.How to find a missing package that shows as delivered?
Most parcels arrive on time. Occasionally the tracking may show as delivered, but you don't have your parcel. If the tracking for your parcel shows it as delivered, but you haven't received it, please try the following: 1. Please confirm the address you submitted is correct. 2. Look for a notice of attempted delivery. 3. Look around the delivery location for your package. See if someone else in the house accepted the delivery 4. Your parcel may have been left with a neighbor or in a safe place like a porch or garage. 5. Please contact your local post office to check if your package is lost. If so, please ask them for a file document to prove it.
5.What if the order is lost or damaged?
Please contact our customer service team and provide your order number. We will be happy to assist you.
6.Does Qomoor do free shipping?
We periodically offer postage discounts, so we encourage you to regularly visit our website and subscribe at www.qomoor.com.
7.Does Qomoor offer international shipping?
We can ship to over 160 countries worldwide, including most regions in North America and Europe. Please check the available destinations in the shipping section during checkout.
8.Where does Qomoor ship from?
We have warehouses in various regions worldwide, and we will ship your purchase from the location that's most appropriate.
Order Details
1.Where is my order? How can I track it?
Please register and sign in your Qomoor account. You could view all your orders and track the order status via “My Orders” in the account center.
2.How do I cancel my Qomoor order?
Production of your personalized item starts immediately after we process your order. If any changes are needed, please contact us promptly via Messenger or email at support@qomoor.com. If possible, we can halt the order. However, if 24 hours have passed since placement and the order is already in production, a cancellation/change fee of 30% of the item's value applies. Since we strive to ship orders as soon as possible, they may already be in transit, in which case changes or cancellations are unfortunately impossible. Nonetheless, please get in touch with our customer service team, who will make every effort to address your concerns.
3.How can I change my inscription?
If you have already placed your order, but you selected the wrong product or want to change the personalization details, please contact our customer service team immediately. We are happy to assist you. Within 24 hours from order placed: All you need to do is just contact us with the revised inscription. We will assist you to modify your inscription immediately, free of charge. Exceed 24 hours from order placed: Your order has been put into production. We could still help you with the change of inscription. Please note: any change of personalized details that exceed 24 hours after the order being placed would require an extra 30% re-personalized fee.
Received Item Issues
1.I'm missing an item from my order, what should I do?
We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to ensure that the details are correct and as you ordered. We may have sent your items in separate parcels, so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to ensure you're not missing anything. If an item is missing, please contact our customer service team with your order number, the missing item's name, and a link to the item page if you have it. We will resolve this issue for you as quickly as we can.
2.I received an incorrect item, what should I do?
We are sorry to hear that your order is faulty! If this occurs, we will do our best to sort this out right away. Please check your order details to ensure that the order was placed correctly with your chosen personalization. If the mistake is ours, we are happy to rectify our mistake and offer a free replacement item for you. We will assist you with any issues, please don’t hesitate to contact our customer service team and include Your Order Number, photos of the incorrect item. Please help to explain how the item was supposed to look like. Rest assured that we will resolve this issue for you as quickly as we can.
Return & Refund
If you are unsatisfied with your product upon receipt, please don't hesitate to contact our customer service team at support@qomoor.com. We would be more than happy to issue a replacement or a refund in accordance with our 99-day Return Policy. If you are not satisfied with the solution provided, please reach out to us. Our customer service team will gladly assist with alternative options.
2.How long will it take to process the refund?
It usually takes around 3-5 business days for our team to process the refund. Please check your account a few days later after it is initiated. Thank you for your patience.
3.Will you refund to my original account or another account?
The refund will be returned to the original account you used to pay for the order.
General Information about Qomoor
Qomoor is the place to find gifts that are made just for you. Our gifts let you add your own touch—like a name, phrase or picture—to create something unique. With Qomoor, every gift tells a story of care and friendship.
2.Are Qomoor gifts items customizable?
Absolutely, our gifts allow you to add a personal touch such as a name, initial, or picture. We offer this personalization across more than 300 categories, encompassing over 20,000 unique products.
Qomoor is a legitimate website that employs advanced security measures to protect the privacy of every user. Since its inception in 2015, Qomoor has served nearly 10 million users, with this number growing by millions every year. Qomoor is a brand trusted by people all around the world.
4.Do you have any retail locations?
Currently, we focus on our online services and do not have a physical store.
No. 2B1, East Longxincun, 3rd District, Shangfen Community, Minzhi Street, Longhua District, Shenzhen, China
6.Does Qomoor gifts offer discounts or coupons?
We frequently offer discounts and coupons. Please visit our website and subscribe for updates at www.qomoor.com.
7.Does Qomoor gifts offer a warranty?
We offer various after-sales services tailored to the specific product you purchased. For more details, please reach out to our customer service team at support@qomoor.com.
Please reach out to our customer service team at support@qomoor.com.