Refund policy

Return and Refund Policy

We accept returns and exchanges within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you need to return an item, please contact our customer service team at support@qomoor.com with your order number and reason for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you ordered the wrong size or changed your mind, you are responsible for the return shipping costs unless the item is defective. If the item arrives damaged or there was a mistake on our end, we will cover the return shipping costs.

Once your refund is approved, we will initiate the refund to your original payment method within 5–7 business days and notify you by email. After the refund is initiated, your payment provider or bank may need additional time to credit the funds to your account.

Shipping Policy

We offer various shipping options to ensure your party kits arrive safely and on time. Orders are typically processed and shipped within 1-2 business days after purchase. Standard shipping usually takes 6-12 business days for delivery, depending on your location.

For urgent orders, expedited shipping options are available at checkout. Please note that processing times may be longer during peak holiday seasons or promotional events.

We currently ship to most countries worldwide. However, delivery times may vary based on your region. Once your order has been shipped, you will receive a tracking number via email so you can monitor its progress.

Please ensure your shipping address is correct, as we are not responsible for delays or lost items due to incorrect addresses. In cases where items are temporarily out of stock, our team will notify you immediately and provide an estimated restock date or offer a replacement option.