Shipping policy

Last updated: October 12, 2026

This policy explains order processing, shipping options, delivery estimates, and shipping charges for physical products purchased from Qomoor.

Order Processing

All orders are processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding holidays.

During peak seasons, such as Halloween and Christmas, processing may take up to 3 business days. We will notify you by email if this occurs.

Shipping Methods and Delivery Estimates

Both standard and expedited shipping use air transport. The fulfillment warehouse and carrier used for your order depend on stock availability.

Delivery estimates are calculated after order processing is complete and do not include processing time:

Standard Shipping: 6–12 business days.
Expedited Shipping: 5–8 business days.

Delivery times are estimates and may be affected by customs processing, severe weather, holidays, or carrier disruptions.

Shipping Charges

Standard Shipping: $6.00 for orders below $59.99; free for orders of $59.99 or more.
Expedited Shipping: $10.00.

Shipping Destinations

We ship to destinations that are available for selection at checkout. Please check checkout to confirm whether delivery is available for your address.

Taxes and Import Charges

Any taxes, duties, or import charges collected at checkout will be shown before you complete your purchase. If you have questions about customs requirements or charges for your destination, contact support@qomoor.com before placing your order.

Nothing in this policy excludes any responsibility or customer rights that cannot be excluded under applicable law.

Order Tracking

Once your order ships, a tracking number will be automatically sent to your email. You can monitor delivery through the carrier’s official website.

Address Corrections and Order Changes

Please check your shipping address before placing your order. If you need to correct your address or request an order change or cancellation, contact support@qomoor.com as soon as possible.

Address changes may not be possible once an order has been processed or shipped. Change and cancellation requests are handled under our applicable policies and any rights provided by law.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed in transit, contact support@qomoor.com so we can review the issue and assist under our shipping and refund policies.

We cover return shipping costs if an item is defective, arrives damaged, or was sent incorrectly by us, as described in our Refund Policy.

Nothing in this section limits any rights or remedies that cannot be excluded under applicable law.