Terms of service

OVERVIEW

Welcome to Qomoor!

Qomoor is operated by Shenzhen Yuejie Youpin Toys Co., Ltd.

The terms "we", "us" and "our" refer to Shenzhen Yuejie Youpin Toys Co., Ltd., operating as Qomoor.

Qomoor operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").

Qomoor is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

Screen settings may affect how colors appear, but this does not limit your rights if a product is faulty, materially different from its description, or otherwise fails to meet requirements under applicable law.

We may update product descriptions for future orders.

These updates do not change the description or terms applicable to an order we have already accepted.

We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

Qomoor may accept or decline an order for legitimate reasons, including product availability, pricing errors, suspected fraud, or legal restrictions.

Your order is not accepted until Qomoor confirms acceptance.

We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting.

Cancellation requests are handled under our applicable cancellation policy and any rights provided by law; an order being accepted does not remove those rights.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Returns and exchanges are handled under our Refund Policy, in addition to any rights you have under applicable law. If we decline or cancel an order for which payment has been collected, we will refund the payment for the canceled items to the original payment method, subject to applicable law.

Unless we have agreed otherwise with you in writing, purchases through this store are for personal or household use and not for commercial resale or export. Authorized reseller or partner orders are subject to the separate terms agreed with us in writing.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change for future orders.

A change does not by itself alter the price of an accepted order.

The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties.

We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms.

If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that

(i) the credit card information you provide is true, correct, and complete,

(ii) you are duly authorized to use such credit card for the purchase,

(iii) charges incurred by you will be honored by your credit card company, and

(iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

Delivery estimates and shipping charges are described in our Shipping Policy. Delivery times are estimates and may be affected by customs processing, severe weather, or carrier disruptions. If an order is lost, damaged, or delayed in transit, contact support@qomoor.com so we can review the issue and assist under our applicable shipping and refund policies. Nothing in this section limits any rights or remedies that cannot be excluded under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Qomoor, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use.

Authorized resellers or partners may also access and use the Services to place and manage orders permitted under their separate written agreement with us.

Authorization to make commercial purchases does not grant permission to reproduce, distribute, modify, or otherwise use any content or intellectual property beyond the rights expressly granted in writing.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Qomoor, Shopify or any third party.

Unauthorized use of the Services may be a violation of federal and state intellectual property laws.

All rights not expressly granted herein are reserved by Qomoor.

Qomoor's names, logos, product and service names, designs, and slogans are trademarks of Qomoor or its affiliates or licensors.

You must not use such trademarks without the prior written permission of Qomoor.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify.

All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement.

Responsibility for optional third-party tools depends on the relevant provider terms and applicable law.

This does not exclude responsibility for our own acts or omissions where that responsibility cannot lawfully be excluded.

Before using an optional tool, review the relevant third-party provider’s terms. Your use of that tool does not remove any rights you have under applicable law.

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality).

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.

If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

Independent third-party providers are responsible for their own websites, products, and services.

This does not exclude responsibility for our own acts or omissions where that responsibility cannot lawfully be excluded.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Qomoor is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Qomoor.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Qomoor, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Qomoor.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here (Privacy Policy), and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here (Shopify Privacy Policy). By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.

We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that:

(i) you own or have all necessary rights to all Feedback;

(ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and

(iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback.

You are solely responsible for any Feedback you make and its accuracy.

We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information on the Services may occasionally contain errors or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We may correct that information.

If an error materially affects an order you have placed, we will contact you using the details provided with your order and explain the available options.

We will not charge a higher price for an accepted order without your agreement.

If an affected order is canceled, any payment collected for the canceled items will be refunded to the original payment method.

These provisions do not limit your rights under applicable law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person;

(e) to transmit false or misleading information;

(f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms;

(g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation;

(h) to impersonate or attempt to impersonate any other person or entity; or

(i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Qomoor, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services;

(c) collect or track the personal information of others;

(d) spam, phish, pharm, or pretext the services;

(e) except for Agents permitted under and complying with Section 14, use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or

(f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person’s device, without direct supervision.

14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below.

In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

14.4 Agents must:

(i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including "Agent/" followed by the Agent's name in the request's user agent string;

(ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by

(a) mimicking human behavior and interaction patterns, or

(b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans,

(iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer,

(iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION

We may suspend or terminate access to the Services for a material breach of these Terms, unlawful activity, a security risk, or another legitimate reason.

Where reasonably practicable, we will provide notice and an opportunity to address the issue, unless immediate action is needed for security, legal compliance, or protection of others.

Termination does not remove your rights relating to orders already accepted or refunds due, or your obligation to pay amounts lawfully owed.

The following sections will continue to apply following termination to the extent relevant: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Applicable Law and Consumer Rights, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

We aim to provide accurate information and reliable Services, but do not guarantee that every part of the website will always be available, uninterrupted, or free from technical errors. General information on the website is not a substitute for professional advice where such advice is needed.

These limitations do not disclaim any express promises we make about a product or service, or any warranties, guarantees, quality requirements, or remedies that apply under law and cannot be excluded.

In particular, nothing in these Terms removes your rights if goods are faulty, not as described, or otherwise fail to meet applicable legal requirements.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot be excluded, or any other liability that cannot lawfully be excluded or limited.

Subject to those protections, we are responsible for loss or damage caused by our breach of these Terms or our failure to exercise the care required by applicable law.

We are not responsible for loss that was not reasonably foreseeable, loss not caused by our breach or wrongdoing, or business losses arising from use of products purchased solely for personal or household use, except where applicable law requires otherwise.

This section does not restrict any right to a refund, repair, replacement, or other remedy available under applicable law or our applicable policies. Any separately agreed terms for authorized business orders remain subject to applicable law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you are responsible for reasonable, documented losses arising from third-party claims to the extent directly caused by your intentional unlawful conduct or knowing infringement of another person’s rights through the Services.

This does not make you responsible for losses caused by our negligence, breach of these Terms, or other wrongdoing, or for liabilities that cannot lawfully be passed to you.

We will notify you of any such claim and provide reasonable information about it. You will not be required to accept a settlement or incur defense costs that you have not agreed to, unless required by applicable law or a competent court. Nothing in this section limits protections available to consumers under applicable law.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

A failure or delay by either party to enforce a right under these Terms does not by itself waive that right.

These Terms and the policies expressly incorporated into them govern use of the Services, together with any separate written agreement that applies to an authorized business order.

They do not exclude legally binding pre-contract information, statements on which you are entitled to rely under applicable law, or rights arising from an order placed under an earlier version of these Terms.

Any question about the interpretation of these Terms will be determined in accordance with applicable law, including any rules that protect consumers.

SECTION 21 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer our rights and obligations to another organization only in a way that does not reduce your contractual or statutory protections.

We will notify you if the transfer materially affects your rights or our performance of an existing order.

Any right you have under applicable law to object, cancel, or seek another remedy is unaffected.

SECTION 22 - APPLICABLE LAW AND CONSUMER RIGHTS

These Terms and your use of the Services are subject to applicable law. Nothing in these Terms excludes, restricts, or replaces any consumer rights, remedies, warranties, or protections that cannot lawfully be excluded or limited.

If a provision of these Terms conflicts with a mandatory legal requirement, that requirement will prevail to the extent of the conflict. Nothing in these Terms restricts any right you have under applicable law to bring a claim before a competent court or authority.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice.

Changes apply prospectively, subject to applicable law and any required notice or consent.

A change does not retrospectively reduce rights relating to an order already placed.

Continued use of the Services after the effective date of a change signifies acceptance only to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to support@qomoor.com.

Qomoor
Operated by Shenzhen Yuejie Youpin Toys Co., Ltd.
Email: support@qomoor.com
Business registration number (Unified Social Credit Code): 91440300MAK7YWMU8P

Business contact address:
No. 1, Area 3, Donglong New Village, 2B1
Shangfen Community, Minzhi, Longhua
Shenzhen, Guangdong 518100
China